If you are unsatisfied with your report or experience, contact us and we will refund your purchase.
Email support@wattwisdom.com with your account email and a description of the issue. If you have a saved report, its report ID can help us identify what you were reviewing. Do not send passwords or card details.
If payment is still processing, you cannot access a purchased report, or you suspect a duplicate charge, contact support with your account email and a brief description. You can also use the Support page.
The walkthrough and dashboard are free. Public sample PDFs show both report formats using a synthetic example household, so you can inspect what the $19 purchase provides before buying.